Privacy policy

At ProItUp Optics, we are committed to operating with transparency, integrity, and respect for our customers. Our policies are designed to clearly outline how we protect your personal information, manage orders and payments, handle returns and warranties, and ensure a fair, secure, and trustworthy shopping experience.

Privacy Policy

PRIVACY POLICY

Last updated: December 1, 2025

This Privacy Policy applies to ProItUp Technologies (Pty) Ltd, including its related brands ProItUp Optics, ProItUp Golf and any future ProItUp-branded e-commerce platforms (collectively, "ProItUp").
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

1. Personal Information We Collect

We collect information you provide directly (such as name, address, email, phone number, and order details), information collected automatically (IP address, device data, cookies), and information from trusted third parties (payment gateways, couriers, analytics providers).
Payment details are processed securely by third-party providers and are never stored by ProItUp.

2. How We Use Your Information

We use personal information to:

  • Fulfil and deliver orders
  • Provide customer support
  • Communicate transactional updates
  • Improve our products and services
  • Send marketing communications where consent has been given
  • Prevent fraud and comply with legal obligations

3. Marketing & WhatsApp Consent

By opting in and providing your contact details, you consent to receive communications from ProItUp via email, SMS, and WhatsApp, including product updates and promotional offers.
You may opt out at any time by using the unsubscribe link, replying STOP, or emailing support@proitup.co.za.

4. Conservation & Social Impact Disclosure

ProItUp Optics actively supports wildlife conservation initiatives. Where stated on product pages or campaigns, a portion of proceeds may be donated to verified conservation partners. Donations are discretionary, campaign-based, and non-refundable.

5. International Transfers

Some service providers operate outside South Africa. Appropriate safeguards are in place to protect personal data in line with POPIA and GDPR.

6. Your Rights

You have the right to access, correct, or delete your personal information, object to processing, withdraw consent, and lodge complaints with the Information Regulator of South Africa or relevant EU authority.

7. Contact

ProItUp Technologies (Pty) Ltd
Email: support@proitup.co.za
Website: https://www.proitupoptics.com
South Africa