shipping policy

At ProItUp Optics, we are committed to delivering your order efficiently, securely, and on time. This Shipping Policy outlines how we process orders, estimated delivery timelines, shipping fees, and the regions we service. We work with trusted courier partners to ensure your products arrive safely and in good condition.

Shipping Policy

SHIPPING POLICY

South Africa

  • Dispatch: 1–3 business days
  • Delivery: 2–5 business days

International

  • Delivery times vary by destination
  • Customs duties and taxes are the customer’s responsibility
    Tracking details are issued once orders ship

RETURN POLICY

Last updated: December 1, 2025

This policy complies with the Consumer Protection Act (CPA).

Cooling-Off Returns

Customers may return unused products within 7 days of delivery, provided items are in original condition and packaging.

Defective Goods

Defective products may be returned within 6 months for repair, replacement, or refund, at ProItUp’s discretion.

Shipping fees are non-refundable unless the return is due to defect or error.